At this time we'd first like to start by thanking everyone for being so patient during this progress. We've been asking you to hold tight for a while here and it will be just a tiny bit longer. We recently found out that the hotel had a glitch in their system preventing them from sending out the confirmation emails. This has been fixed! All confirmation emails should be received by Wednesday, January 11th. This email with cover all steps needed to lock down your room with a credit card.
We apologize for all the hiccups and inconveniences this has caused. Our Chairman has requested that any complaints on this are sent directly to him at firstname.lastname@example.org